Kollekt — Terms of Service

Version 6.3 · Effective 27 October 2026

1. Introduction

These Terms of Service (the “Terms”) govern your use of the Kollekt platform (the “Platform”), provided by Kollekt Group Oy (business ID 3336449-2), a company incorporated in Finland, with its registered address at c/o WA Yhtiöt Oy, Maistraatinportti 1, 00240 Helsinki, Finland (“Kollekt”, “we”, “our”, or “us”).

1.1 Kollekt as Merchant of Record

Kollekt is the merchant of record for paid purchases on the Platform: your contract is with Kollekt. We issue receipts, collect and remit applicable transaction taxes, and pay the Artist Share under Sections 6.6 and 6.7. Purchases made through an app store are sold and billed by the store, which handles their taxes; Kollekt remains responsible to you for providing what you bought. Purchases are limited to digital Content and products. Artists are responsible for delivering the Content they offer and for having the rights to do so. The Artist Share is payment for their services; the Content licences in Section 6.4 are royalty-free.

1.2 Acceptance

You accept these Terms when you create an Account and confirm that you meet Section 3.1. We record your acceptance and the version accepted.

The Privacy Notice explains how we process personal data. It is provided for information and is not part of these Terms.

1.3 Updates

We may update these Terms to reflect changes to the Platform, legal requirements or security needs. We will give at least 30 days’ notice of material changes and ask you to accept the updated Terms. If you have not accepted the updated Terms by their effective date, you can use the Platform only to accept or decline them, download your data or close your Account, and your paid Subscriptions and recurring Artist Products do not renew until you accept. If you decline or close your Account, they end and we refund the unused part of the current billing period. Shorter notice applies only where permitted by law, including for legal requirements or urgent security risks. For business users, we comply with Regulation (EU) 2019/1150 (the P2B Regulation) where it applies, including any longer notice period it requires.

2. Definitions

• “Account” means a user profile created on the Platform.
• “Admin” means a person appointed to manage an Artist Space under Section 6.2.
• “Admin Organisation” means an organisation on whose behalf an Admin acts.
• “Artist” means a User who has claimed and verified an Artist page and runs an Artist Space.
• “Artist Content” means Content published by an Artist or their Admins.
• “Artist Product” means a digital product an Artist creates and offers in their Artist Space, whether free, a one-time purchase or a recurring purchase.
• “Artist Share” means the part of Net Revenue allocated to the Artist under Section 6.6, including any part allocated to other Payout Recipients.
• “Artist Space” means the area of the Platform an Artist runs, including its Content, community features and Members.
• “Content” means any material uploaded, published, sent or otherwise made available by a User on the Platform, including text, images, audio, video and voice notes.
• “Engagement Data” means measures of a Member’s activity and spending in an Artist Space, and any score or ranking based on them.
• “Member” means a User who has joined an Artist Space, with or without a paid Subscription.
• “Member Content” means Content posted by a Member.
• “Member Data” means the information about a Member listed in Schedule 1.
• “Owner” means the Artist responsible for an Artist Space; there is one Owner per Artist Space.
• “Payout Recipient” means the Owner and any person or company to whom part of the Artist Share is allocated under Section 6.6.
• “Platform” means the Kollekt service at kollekt.io and app.kollekt.io and in the Kollekt apps for iOS and Android, with all associated features and support.
• “Privacy Notice” means the Kollekt Privacy Notice published at kollekt.io/privacy-policy.
• “Public Page Content” means Content displayed on an Artist’s public Kollekt page.
• “Subscriber” means a Member with an active Subscription to an Artist.
• “Subscription” means the recurring paid membership of an Artist Space, priced by Kollekt.
• “User” means any person or entity with an Account, whether as a Member, an Artist or an Admin.

3. Eligibility and Account

3.1 Age

You must be at least 13, or the higher minimum age required in your country, and legally able to enter into these Terms. If you are under 18, you need your parent or guardian’s permission to use the Platform and make purchases. You must be at least 18 to receive payouts. By accepting these Terms, you confirm that you meet these requirements. We may close Accounts that do not meet them.

3.2 Your Account

Keep your account information accurate and up to date, and keep your sign-in methods secure. You are responsible for activity under your Account. Tell us at support@kollekt.io straight away if you suspect unauthorised use. Usernames and page addresses are not owned by Users: we may change or reclaim one that impersonates someone, infringes another’s rights or misleads.

3.3 Lawful Use

Use the Platform lawfully and in accordance with these Terms. We may suspend or terminate access for breaches or misuse under Section 12.

4. The Platform

4.1 Changes to the Platform

We may add, change or remove features for valid reasons, such as legal or security requirements, technical changes, improvements or changes to our business. If a change negatively affects your access to or use of a paid product, unless the effect is only minor, we tell you in advance on a durable medium, and you may end that purchase free of charge within 30 days of our notice or the change, whichever is later, and receive a refund of the unused part. We use reasonable efforts to keep the Platform available, but interruptions may occur.

4.2 Visibility Tiers

Content in an Artist Space is in one of these tiers, chosen by the Artist when publishing:

• Public Page Content: visible to anyone who opens the Artist’s Kollekt page, with no Account required.
• Members-Only Content: available to all Members of that Artist.
• Subscribers-Only Content: available only to that Artist’s active Subscribers.

Artist Products give access to what is described at purchase.

5. Provisions for Members

5.1 Joining an Artist Space

Joining an Artist Space is free. When you join, the Artist and their Admins receive the Member Data in Schedule 1 to serve you and communicate with you, including through their own tools. When you create your Account, you agree that Artists you join and their Admins may send you updates and offers about the Artist’s music, merchandise, shows and products by email and push notification. We record that agreement. Texts require your separate agreement. You can turn off email, push notifications or texts at any time in your settings, in your device settings or through the unsubscribe link in our emails, without affecting your membership, and you can leave an Artist Space at any time. Leaving ends access to your Member Data on the Platform by that Artist and their Admins; Section 6.8 governs copies they already hold.

Artist pages that have not been claimed and verified are previews. You can ask to be told when the Artist joins Kollekt. That request does not make you a Member and does not share your details with the Artist.

5.2 Subscriptions

A Subscription gives access to the Artist’s Subscribers-Only Content and any other benefits shown at purchase. Kollekt sets the Subscription price or minimum price; Artists cannot change it. The amount, billing period and renewal terms are shown before purchase. Prices include VAT and other applicable transaction taxes. A Subscription renews automatically until cancelled. We may change the price for future billing periods for valid reasons, such as changes in our costs, taxes or app-store fees, or in what the Subscription includes, with at least 30 days’ notice; you can cancel before the new price applies. Prices may differ between the web and app stores to reflect their fees. For app-store purchases, billing and cancellation follow the store’s rules. Uninstalling the app does not cancel a Subscription.

Cancellation. You can cancel at any time in your Account settings or, for app-store purchases, through the store. Cancellation takes effect at the end of the current billing period, and you keep access until then. No refund is given for part of a period, except under Sections 1.3, 5.5 and 5.6.

5.3 Artist Products

The Artist decides whether an Artist Product is free, a one-time purchase or a recurring purchase, and sets its price. The price, what is included, any access period and, for a recurring purchase, the billing period are shown before purchase. Recurring purchases renew and are cancelled as described in Section 5.2, and price changes apply to them only after at least 30 days’ notice. Where gifting is available, its duration and terms are shown before payment.

5.4 Payments

Purchases are from Kollekt, as described in Section 1.1. Payments are handled by our payment providers or the relevant app store under their payment terms.

5.5 Consumer Rights

Mandatory consumer rights apply wherever the law provides them. Where you have a 14-day right of withdrawal:

• Digital content supplied at once (such as a one-time Artist Product): supply starts during the withdrawal period only with your express request and your acknowledgement that you lose the withdrawal right once supply begins. We confirm both on a durable medium. Without them, your withdrawal right remains.
• Subscriptions and recurring Artist Products: you may withdraw within 14 days of purchase. If you asked for the service to start during that period, you pay only for the part supplied before you withdraw and we refund the rest.

To withdraw, use the withdrawal function in your Account or email support@kollekt.io; no reason is needed. We confirm receipt on a durable medium and make any refund within 14 days. Your statutory rights for delayed, faulty, misdescribed or modified Content and products are preserved.

5.6 Refunds

Contact support@kollekt.io to request a refund. We give the refunds the law requires, including under Section 5.5, and may give others at our discretion. For app-store purchases, you may also ask the store.

If an Artist Space closes, Subscriptions and recurring Artist Products in it stop renewing, and we refund the unused part of the current billing period and of any access period you paid for that ends early.

If you start a chargeback or payment dispute with your bank, we may restrict purchases from your Account until it is resolved.

5.7 Member Content

You keep ownership of the Content you post. You grant Kollekt a non-exclusive, royalty-free, worldwide licence to host, store, transmit and display it as needed to provide the Platform. You grant the Artist, their Admins and Moderators, and the other Members of that Artist Space a licence to view it within the Platform. This licence does not allow Kollekt to use your Content to train artificial-intelligence models or to make it available to others for that purpose.

You are responsible for the Content you post and confirm that you have the rights to post it and that it complies with Section 7.

6. Provisions for Artists

This Section applies to Artists, Admins and Admin Organisations.

6.1 Becoming an Artist

We may create preview pages from public artist information. A page becomes an Artist Space when the Artist claims it, completes verification and accepts these Terms as an Artist. Anyone with a right in material on a preview page may report it under Section 7.2.

6.2 Roles

Each Artist Space has three roles:

• Owner: the Artist, responsible for the Artist Space.
• Admins: appointed by the Owner or by another Admin. An Admin can do everything the Owner can in the Artist Space, including managing Content and Artist Products, accessing and exporting Member Data, setting revenue splits and appointing or removing Admins and Moderators, but cannot remove the Owner.
• Moderators: appointed to moderate community Content. They have no access to Member Data beyond what moderation requires.

The Owner is responsible for everyone appointed in the Artist Space and must remove an appointment when it ends.

Each Admin must use their own Account and accept these Terms. An Admin who acts for an organisation, such as a label, management company, publisher, agency or promoter, must name it in the Platform, accepts these Terms on its behalf and confirms they have authority to do so. The Admin and their Admin Organisation are each responsible for complying with these Terms, including Sections 6.8 and 11.

We may review, restrict or remove any role or access to protect Members or to enforce these Terms.

6.3 Content Warranties

Artists confirm that they have the rights and permissions needed to publish their Content and grant the licences in Section 6.4, including any clearances from co-writers, labels, publishers and collecting societies, and that their Content complies with these Terms and does not infringe anyone’s rights.

6.4 Content Licences to Kollekt

The Artist grants the following non-exclusive, royalty-free licences.

6.4.1 Operating the Platform

A worldwide, sublicensable licence to host, store, copy, transmit, display, format and process Content as needed to operate the Platform. It ends when the Content is deleted, except for copies kept for backups, legal compliance or disputes.

6.4.2 Artist identity in marketing

A worldwide licence, until the Artist leaves Kollekt, to use the Artist’s name, profile image, page link and verified status to promote the Artist’s presence on Kollekt and the Platform. We agree the first public announcement of an Artist joining with the Artist or their representative.

6.4.3 Reposting public Content

A worldwide licence to repost or excerpt the Artist’s Public Page Content on Kollekt’s social channels, with attribution, to promote their presence on Kollekt. The Artist may withdraw this licence in their settings or by emailing support@kollekt.io. Withdrawal applies to new posts; we remove earlier posts within 12 months.

6.4.4 Other marketing uses

Other uses of Artist Content, including paid advertising, recorded music in advertising and co-branded campaigns, need the Artist’s separate written approval.

6.4.5 No AI training

Kollekt will not use Artist Content, Member Content, Member Data or Engagement Data to train AI models, or provide them to others for that purpose. AI providers processing that data for Kollekt must be bound by contracts that prohibit training and independent use. Anonymous statistics are governed by Section 8.4.

6.5 Artist Tags

Where the Platform lets an Artist add advertising or analytics tags (for example from Meta, TikTok or Google) to their pages, the tags run only after the visitor consents through the Platform. Kollekt and the Artist are joint controllers for collecting data through the tags on the Platform: Kollekt asks for and records consent, and the Artist chooses the tags. The Artist is responsible, with the tag provider, for any later use of that data and for complying with the tag provider’s terms and applicable law.

6.6 Pricing and Revenue Split

Pricing. Kollekt sets Subscription prices (Section 5.2). The Artist sets the prices of Artist Products, subject to any minimum shown on the Platform.

Net Revenue is the amount Kollekt receives for a purchase after deducting VAT and other transaction taxes, payment processing fees and, for app-store purchases, the store’s commission. Of Net Revenue:

• eighty per cent (80%) is the Artist Share; and
• twenty per cent (20%) is retained by Kollekt as the platform fee.

Splits. The Artist Share may be divided among collaborators through the split settings. Splits must total 100% of the Artist Share and do not change Kollekt’s fee. The Owner is responsible for the splits set in the Artist Space and for any disputes between recipients. Each recipient must accept these Terms and complete payout setup and the checks in Section 6.9 before being paid; until then, their share remains owed to them and is not paid to anyone else.

Prices are in euros unless stated otherwise.

6.7 Payouts

Artist Share is earned when Kollekt receives payment for the purchase; for app-store purchases, that is when the store pays Kollekt. Kollekt pays each Payout Recipient the Artist Share earned in a calendar month by the end of the following calendar month, by bank transfer through our payout provider, once their balance reaches the minimum payout amount shown on the Platform. Smaller balances roll forward. We may hold back a reasonable amount for expected refunds and chargebacks, and may delay a payment while bank details are checked or under Section 6.9. A payout balance is an amount Kollekt owes the recipient; it is not money held in a payment account for them.

Recipients must give accurate details for a bank account in their own or their company’s name. New or changed bank details must be confirmed through the Platform’s verification, and we may hold the first payout to them for a short period. Payment to confirmed details settles that amount. Transfer and currency-conversion fees may be deducted and are shown on the payout statement. A failed payout remains owed and is paid once the problem is fixed.

Refunds and chargebacks. A statutory withdrawal, a chargeback, a refund because the Artist Space closed, or a refund because the Artist did not deliver what they offered or breached these Terms reduces the Artist Share of that purchase. Refunds Kollekt gives at its own discretion, or because of its own decision to change the Platform, update these Terms or end an Account other than for the Artist’s breach, do not reduce the Artist Share. If a balance becomes negative, we recover it from later Artist Share, from each Payout Recipient in proportion to their split. If an Artist leaves Kollekt with a negative balance caused by their non-delivery or breach of these Terms, we may invoice it.

Statements. Payout statements show earnings, deductions and the amount paid. Questions about a statement must be raised within 12 months of receiving it. Where self-billing applies to a VAT-registered recipient, the recipient authorises Kollekt to issue invoices in their name, must keep their VAT details current and may object within 14 days of receiving the statement; the recipient remains responsible for their VAT obligations.

6.8 Member Data

6.8.1 Roles under data protection law

Kollekt and the Artist are joint controllers when Kollekt makes Member Data and Engagement Data available on the Platform. Schedule 2 allocates their responsibilities.

Whoever exports Member Data, whether the Artist or an Admin Organisation (or the Admin, where they act for no organisation), is an independent controller of the exported copy. They must have a lawful basis, give Members any required privacy information and protect the data. In every case, use is limited to that Artist under Section 6.8.4.

Where Kollekt makes Member Data available to an Artist, Admin or Admin Organisation outside the European Economic Area in a country without an adequacy decision, the EU Standard Contractual Clauses (Commission Implementing Decision (EU) 2021/914, Module One) apply between Kollekt as data exporter and that party as data importer and form part of these Terms, governed by Finnish law with the courts of Finland.

A Member may exercise their rights against Kollekt, the Artist or both, and each must respond.

6.8.2 Access and export

The Owner and Admins may access and export the fields in Schedule 1 with the tools Kollekt provides. Access covers only that Artist’s current Members and excludes data where an objection or withdrawal applies. We may restrict or suspend access to protect Members, prevent abuse or meet legal requirements, and will give notice where the law requires it.

When an Admin’s appointment ends, the Admin and their Admin Organisation must delete the Member Data they exported within 30 days, except where the law requires them to keep it.

Kollekt does not sell Member Data or give one Artist access to another Artist’s Member Data.

6.8.3 AI tools

Anyone who uses an AI tool to process Member Data is responsible for that provider and must have appropriate data-processing terms, security and transfer safeguards in place. The provider must not use the data for its own purposes, including model training, and may keep it only as long as the task requires.

6.8.4 Permitted and prohibited uses

The Artist, each Admin and each Admin Organisation will:

• use Member Data and Engagement Data only to communicate with, recognise and serve that Artist’s Members, and to promote and sell that Artist’s music, merchandise, shows and products;
• keep Member Data secure and limit access to people who need it;
• comply with data-protection and electronic-marketing law in everything they do with Member Data;
• tell Kollekt at privacy@kollekt.io without undue delay, and within 72 hours at the latest, about any security incident affecting Member Data; and
• have a person review decisions where Engagement Data is used to allocate scarce benefits, such as tickets.

They will not:

• sell or disclose Member Data, except to service providers acting for them under appropriate data-processing terms;
• upload or match Member Data to advertising audiences, data brokers or enrichment services;
• combine it with other sources to build fuller profiles or identify Members beyond what is provided;
• use it to train, fine-tune or evaluate AI models;
• use it for another artist, a brand or any other purpose;
• use it for decisions with legal or similarly significant effects on Members; or
• contact a Member through a channel the Member has not agreed to, or after the Member has objected, left the Artist Space or asked to be deleted.

A material breach of this Section 6.8.4 allows Kollekt to suspend or terminate the Accounts and access involved, and the export tools, with immediate effect.

6.8.5 Opt-outs, objections and deletion

Kollekt passes on to the Artist Space membership changes, opt-outs, objections, consent withdrawals and deletion requests. The Artist, Admins and Admin Organisations must keep their copies and lists up to date, stop affected communications within 72 hours of receiving the update, and delete data no longer needed for a permitted purpose within 30 days, except for records the law requires, legal claims or a minimal suppression record. Old exports must not be used to contact someone who has opted out. They must answer rights requests made directly to them within the legal deadline.

These obligations are owed to Members as well as to Kollekt and continue after termination.

6.8.6 After termination

An Artist may export Member Data for 30 days after their Account ends, unless termination concerns unlawful activity or the export would break the law. Copies kept afterwards may be used only under Sections 6.8.4 and 6.8.5. Before contacting Members after leaving Kollekt, the Artist must have a valid legal basis, obtain consent where required and offer a way to unsubscribe.

6.9 Identity, Sanctions and Tax

Before being paid, recipients must give accurate identity, age, tax-residency and bank information and any documents needed to verify eligibility or meet legal requirements, and keep them current. Kollekt may hold payments while checks or information are outstanding and will not make unlawful payments.

Recipients are responsible for their own income tax, VAT and other obligations, apart from the transaction taxes Kollekt handles as seller. Kollekt withholds and reports tax where the law requires and shows deductions on payout statements. Documents supporting a reduced tax rate must be given before payment.

6.10 Moderation in Artist Spaces

The Owner, Admins and Moderators may moderate their Artist Space within their role. The Owner is responsible for moderation complying with these Terms and the law. Members may appeal to Kollekt under Section 7.4.

6.11 Ending an Artist’s Account

The Artist may close their Account at any time. Kollekt may end an Artist’s Account on 30 days’ notice with reasons, or with immediate effect for a material or repeated breach of these Terms, unlawful activity, a risk of harm to Users, or where the law or an authority requires it, as permitted by the P2B Regulation where it applies.

When an Artist’s Account ends, their Artist Space and Content are removed, amounts owed are paid under Sections 6.7 and 6.9, and access to Member Data ends under Section 6.8.6.

7. Content Rules and Moderation

7.1 Prohibited Content and Conduct

You may not post or send Content, or use the Platform in a way, that:

• infringes anyone’s intellectual property or other rights;
• is sexually explicit or involves sexual abuse, exploitation or non-consensual sexual material;
• promotes hatred, violence, harassment or discrimination;
• threatens, harasses or defames anyone;
• is fraudulent or misleading, impersonates anyone, or presents AI-generated messages as genuine human communication;
• manipulates rankings, leaderboards or engagement, or uses fake or automated accounts;
• contains malware, spam or unsolicited commercial messages; or
• otherwise breaks the law or these Terms.

7.2 Reporting

Anyone may report Content or other material on the Platform they believe is unlawful or breaks these Terms, including infringement of intellectual property, through the reporting tools in the Platform or by emailing support@kollekt.io, with enough detail to identify the Content and explain the problem. We confirm receipt and assess reports promptly and objectively. We may remove or restrict Content, suspend or end access, or reject unfounded reports. We tell the person who reported our decision and how to challenge it.

7.3 Statement of Reasons

Where the law requires it, we explain moderation restrictions, their factual and legal or contractual basis, and how to challenge them, under the Digital Services Act (Regulation (EU) 2022/2065) where it applies.

7.4 Appeals

You may appeal a moderation decision affecting you, including one made in an Artist Space, by emailing support@kollekt.io within six months. We review appeals promptly and fairly and may reverse decisions. Your rights to out-of-court dispute settlement and to go to court are not affected.

7.5 Kollekt’s Discretion

We may restrict Content or access as reasonably needed to enforce these Terms, comply with the law or protect Users and others. Moderation decisions are made by Kollekt staff and, within their Artist Spaces, by Owners, Admins and Moderators. Automated tools may be used to detect spam and abuse.

8. Intellectual Property

8.1 Ownership

Artists keep ownership of their Content and Members keep ownership of theirs, subject to the licences in Sections 5.7 and 6.4.

8.2 Use of Artist Content by Members

Members may use Artist Content within the Platform for personal, non-commercial purposes during the relevant access period. Except through sharing functions the Platform provides, Members may not copy, distribute, publicly perform or display, or make available outside the Platform any Artist Content, or use it commercially.

8.3 Kollekt Branding

Use Kollekt’s name, logo or trademarks only with our permission or through functions the Platform provides. Artists may use them to promote their Kollekt pages in line with our brand guidelines.

8.4 Use of Platform Data

Kollekt may use Platform data to operate, secure and improve the Platform and develop features, as described in the Privacy Notice. Kollekt may create anonymous statistics that do not identify any individual, owns them and may use, publish or license them, including commercially. Licensing statistics about one Artist’s membership to a third party requires that Artist’s written agreement.

9. Privacy

The Privacy Notice explains how we process personal data and your rights. Section 6.8 and Schedule 2 govern joint controllership with Artists. Contact privacy@kollekt.io for privacy matters.

10. Liability

10.1 The Platform

To the extent permitted by law, the Platform is provided as is and as available, without guarantees that it will be uninterrupted, error-free or fit for a particular purpose. Mandatory warranties and consumer remedies are not affected.

10.2 Third-Party Services

Third-party services have their own terms. To the extent permitted by law, Kollekt is not responsible for services an Artist or Admin chooses to use. This does not limit Kollekt’s obligations as seller.

10.3 Limitation of Liability

If you use the Platform as a consumer, our liability to you is as provided by mandatory law.

For business users, including Artists, Admins and Admin Organisations, to the extent permitted by law:

• we are not liable for indirect or consequential loss, including loss of profit, data or goodwill; and
• our total liability is limited to the greater of €1,000 and the platform fees Kollekt retained from that User’s Artist Spaces in the 12 months before the event giving rise to the claim.

These limits do not apply to amounts owed under Sections 6.6 and 6.7, to liability for intent or gross negligence, or to liability that cannot be limited by law.

11. Indemnity

Artists, Admins and Admin Organisations must compensate Kollekt and its officers, employees and representatives for third-party claims, losses and reasonable legal costs arising from their breach of these Terms, infringement by their Content, unlawful processing of Member Data (including by providers they engage), or inaccurate payout or tax information.

12. Termination

12.1 By You

You may delete your Account in your settings or by emailing support@kollekt.io. This ends your access to the Platform and Subscriptions and recurring Artist Products billed by Kollekt. Purchases billed by an app store must also be cancelled through that store.

12.2 By Kollekt

We may end your Account or restrict your access on 30 days’ notice with reasons, or with immediate effect for a material or repeated breach of these Terms, a risk of harm to others, an authority order or a legal requirement. Section 6.11 applies to Artists. If we end your Account on notice and not because of your breach, we refund the unused part of any paid billing or access period.

12.3 Effect

When an Account ends, the right to use the Platform ends and the licences in these Terms end, except as stated in Sections 6.4.1, 6.4.3 and 6.8. Data is kept as described in the Privacy Notice and required by law.

13. Governing Law and Disputes

13.1 Governing Law

Finnish law governs these Terms. If you are a consumer, you keep the protection of the mandatory laws of your country of residence.

13.2 Courts

Disputes are decided by the District Court of Helsinki. If you are a consumer, you may also bring proceedings in the courts of your country of residence where the law allows.

13.3 Consumer Disputes Board

Consumers may take a dispute to the Finnish Consumer Disputes Board (www.kuluttajariita.fi) or the relevant body in their country, after first contacting us.

14. General

14.1 Notices

We give notices to the email address on your Account or in the Platform. An email notice counts as received when sent, unless we receive a delivery failure. You give notices to support@kollekt.io (privacy matters: privacy@kollekt.io) or by post to Kollekt Group Oy, c/o WA Yhtiöt Oy, Maistraatinportti 1, 00240 Helsinki, Finland.

14.2 Assignment

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours to an affiliate or to a successor in a merger, acquisition, sale of assets or similar transaction.

14.3 No Waiver

If we do not enforce a provision, we can still enforce it later.

14.4 Severability

If a provision is unenforceable, it applies to the extent the law allows, and the rest of these Terms continue to apply.

14.5 Survival

Sections 6.4.1, 6.4.3, 6.7, 6.8, 6.9, 8.4, 10, 11 and 13, and any amounts owed, continue after an Account ends.

14.6 Entire Agreement

These Terms and their Schedules are the entire agreement about use of the Platform and replace earlier versions.

14.7 Language

These Terms are in English. If we provide a translation, the English version prevails to the extent permitted by law.

14.8 Contact

Contact support@kollekt.io about the Platform and these Terms, and privacy@kollekt.io about privacy. support@kollekt.io is also our Digital Services Act contact point for Users and authorities; we accept English and Finnish.

15. Apple App Store Provisions

This Section 15 applies to the Kollekt iOS application made available through the Apple App Store (the “iOS App”). It supplements, and where inconsistent prevails over, the other provisions of these Terms in respect of the iOS App.

15.1 Parties

These Terms are entered into between you and Kollekt only. Apple Inc. (“Apple”) is not a party to these Terms and is not responsible for the iOS App or its content.

15.2 Scope of Licence

Subject to these Terms, Kollekt grants you a non-transferable licence to use the iOS App on any Apple-branded products that you own or control, in accordance with the Usage Rules in the Apple Media Services Terms and Conditions.

15.3 Maintenance and Support

Kollekt is solely responsible for providing any maintenance and support for the iOS App. Apple has no obligation to furnish any maintenance or support for the iOS App.

15.4 Warranty

Kollekt is solely responsible for any product warranties for the iOS App, whether express or implied by law, to the extent not effectively disclaimed. To the extent that the iOS App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the iOS App. To the maximum extent permitted by applicable law, Apple has no further warranty obligation with respect to the iOS App. Any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure of the iOS App to conform to any warranty are Kollekt’s responsibility.

15.5 Product Claims

Kollekt, not Apple, is responsible for addressing any claims by you or any third party relating to the iOS App or your possession or use of it, including (without limitation): (a) product liability claims; (b) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.

15.6 Intellectual Property Claims

In the event of any third-party claim that the iOS App or your possession and use of it infringes that third party’s intellectual property rights, Kollekt (and not Apple) will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.

15.7 Legal Compliance

You represent and warrant that (a) you are not located in a country that is subject to a US Government embargo, or that has been designated by the US Government as a “terrorist supporting” country, and (b) you are not listed on any US Government list of prohibited or restricted parties.

15.8 Developer Contact Information

Questions, complaints, or claims relating to the iOS App or your use of it should be directed to Kollekt at support@kollekt.io, or by post at Kollekt Group Oy, c/o WA Yhtiöt Oy, Maistraatinportti 1, 00240 Helsinki, Finland.

15.9 Third-Party Terms

You must comply with any applicable third-party terms of agreement when using the iOS App.

15.10 Apple as Third-Party Beneficiary

You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms in respect of the iOS App, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

16. Google Play Provisions

The Android app is also subject to Google Play’s applicable terms. Google is not a party to these Terms or responsible for the app. Purchases billed through Google Play follow its payment rules and Sections 5.2 and 5.4.

Schedule 1 — Member Data

This Schedule lists all Member Data available to an Artist and their Admins, through the Platform or any data-access tool.

Never available to an Artist, Admin or Admin Organisation: age or date of birth; payout details (legal name, address, bank, tax); payment card details; sign-in credentials; device identifiers; IP address; anything about the Member’s activity in another Artist Space; and anything about people who are not Members of that Artist Space.

Schedule 2 — Joint Controller Arrangement (Article 26 GDPR)

This Schedule allocates responsibilities where Kollekt and an Artist are joint controllers under Section 6.8.1. Its essence is set out in the Privacy Notice.

Members can contact Kollekt about this arrangement at privacy@kollekt.io, or contact the Artist directly.